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Usage

Do I have to sign a binding contract to sign up for Northern AZ Select Net synKro service?

No, Northern AZ Select Net synKro has no binding contracts and no hidden fees. We fully disclose what you are buying when you are buying it and how much it costs.

Check out our Return Policy 30-day refund guarantee of the service charge from the day of activation of your unlimited service!

How do I pay?

You will pre-pay monthly for your service with a credit or debit card that is associated with your Northern AZ Select Net synKro account. As a customer you can check your current account status by logging in to your account where you can see your services, your payment history and the next billing date.

What are the data usage limits?

There are no limits! Northern AZ Select Net synKro offers Unlimited Internet Service - one flat monthly fee for all the broadband Internet you can use! Also, check out our Accelerated Performance Services™!

What are Accelerated Performance Services™ (APS)?

Speed (bandwidth) is just one factor in your broadband Internet experience. If you are like most people, you might be doing many things at the same time: checking email, browsing the web, playing a game, streaming a song or video, etc. APS allow you to take better control of how Northern AZ Select Net synKro 4G network handles your data. By signing up for an APS, you are asking synKro's dynamic network intelligence to optimize your video, game, voice or download so that it goes as smooth as possible maximizing your satisfaction as a user.

What does this mean?

It means that we take your Web-Apps experience to a higher level! For instance, if you select an APS for Gaming, you will be truly real time and won't miss any chances to take out your opponent! With the Voice and Video calling APS the picture on your monitor will be as clear as if you were sitting next to each other and so will your voices.

 

Setup and Security

How is it set up?

No matter what Unlimited Premium Service you have chosen, your service requires an outdoor modem/antenna. An antenna pole extension may be required depending on where you are located in relation to the signal. The outdoor modem/antenna will be placed on the outside of your house with a cable pulled inside. This outdoor modem wire will connect to your computer or router. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you.

A professional installer will do this for you.

How secure is it to surf on the network?

Your connection is very secure. We use 4G state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.

Coverage and Equipment

How do I know if I am in Northern AZ Select Net's coverage area?

Click on the green "Find out where!" button on the home page then click on "Shop" for the service you wish to buy, put in your address in the box on the next page and click the green button below the address field.

If you are in the coverage area you will see the Services page and the green "Buy" buttons shows you what services are available for the address you entered.

If you are outside of the current coverage area you will see a form that you can fill out and we will contact you when we have expanded the network in your area.

You can also call us at 928-635-1200 and we will check for you.

Can I expand my Fixed service to cover my entire home/business?

Yes you can! Just connect the Ethernet cable from the AC Power Adaptor to a a Wi-Fi router and you will have a network for as many users as you want. A Wi-Fi router can be purchased from Northern AZ Select Net starting at $69 and are also available at most computer store and many retailers (Wal-Mart, Target, Best Buy etc).

What types of devices can I use on the  Northern AZ Select Net network?

With a Wi-Fi router connected to the outdoor modem via the Ethernet cable, you can use any type of device with Wi-Fi capabilities (computers, smart phones, iPhones, Android devices, tablets etc.).

If you don't have a Wi-Fi router you can purchase one from Northern AZ Select Net starting at $69. They are also available at most computer stores and many retailers (Wal-Mart, Target, Best Buy etc.). 

How do I get my  Northern AZ Select Net device?

Our professional installer will bring the outdoor modem with him when he comes out to install it. The outdoor modem will be attached to the outside of the house and the antenna cable will be pulled inside and it creates an Ethernet connection that your Wi-Fi modem/computer will be connected to.

Can I move my outdoor modem to a new location?

If the move is to another point on the same dwelling, the answer is "yes". The modem has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon.

If you are moving to new address, please call us to arrange assistance with the move and get you back online as soon as possible.

Is your service affected by the weather?

Weather has no affect on service

We go to a warmer climate during the winter. Can I suspend my service?

Yes you can! We offer a vacation package that keeps your account active for a low nominal charge for as long as you are gone. Just call us at 928-635-1200 to arrange a vacation package. There is no other service charge or hidden fees and you can apply any existing prepaid active service to the vacation service charge. During this time, your modem should be turned off. You will be unable to use the Internet until you call us and reactivate your service.

Does your service still work during a power outage?

The Northern AZ Selevt Net network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running.

We do not supply a backup power source for the outdoor modem at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the SynKro power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor modem draws less than 30 watts. Your USB modem will work as long as the computer itself. 

Disclosure on Service Descriptions

All services (Unlimited Premium, Unlimited Premium Plus and Unlimited Premium Magnum) are delivered via the Cambium PMP family of proprietary technology products from Cambium Networks.  (Formerly known as Motorola Canopy.) The networks we use are configured by the synKro cloud intelligence to have a Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20 to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps for the uplink for the Premium, Premium Plus and Premium Magnum, respectively.   When network loading increases, the radio's built in congestion management technology attempts to maintain the throughput for all active connections at the same relative level and is independent of the type of data in use. The impact on the connection's speed will be a decrease in both the down and up directions and not necessarily in direct proportion to the stated "up to" speeds.

The radio network operates with a nominal baseline latency of less than 10 milliseconds (msec) for the radio link itself ("the last mile network").   As the network is loaded with uses, latency will increase as the radio attempts to maintain its overall performance. The net effect is that latency will increase for all subscribers by approximately like amounts, up to several times the baseline latency.  

The radio network we use operates in radio spectrum shared by others.  While we monitor performance and work to minimize the impact of other users on the Internet experience of our subscribers, interference may arise at any time and is generally out of our control.

All the preceding information is accurate when the radio network is behaving normally and radio conditions are favorable.  By radio conditions, we specifically mean that the radio path between our network and the subscriber locations is unobstructed and there is minimal noise present in the form of  interference. Obstructions in the path and noise will degrade the radio performance. Such degregations may not impede the overall subscriber experience as the radio will use various technical means to mitigate such conditions until the point where the connection begins to exhibit increasingly poor performance as the conditions degrade past the point where the corrective techniques are unable to compensate.   When that happens, the effective speed of the connection will rapidly decrease and the latency will increase dramatically until the connection become unusable.

Troubleshooting

I can't connect to the network at all.

If you have an outdoor modem, try these troubleshooting steps:

  • Make sure your device is powered on at the AC Power adaptor.

  • Reset your indoor router device

  • Make sure that the cable coming from the modem on the outside of your house is attached to the AC power adapter inside the house/building.

  • Make sure that you have active service. It may be as simple as updating your payment on file. If you have access to another Internet connection, log in to your account on www.NAZSelectNet.com and make a payment or call us at 928-635-1200 and we will help you solve the problem.

  • Change the position of your computer. Wireless signals travels through the air and sometimes physical obstructions can interfere with the signal. Near a window may be the best place to be.

  • Follow the troubleshooting guide that was provide at installation

 

If none of this fixes your problem - call us, 928-635-1200!

I can connect, but I just get a web page saying that there is a problem with my account. What does that mean?

Often, the problem is minor; Maybe your credit card on file has expired. Either login to your account or update payment information on file, or just call us at 928-635-1200 and we can get your service going again in no time!

My service is slower than normal, what should I do?

There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files).

If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date.

Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.

 

Email account

How can I get an email address?

Northern AZ Select Net does not provide email addresses. We recommend that you get a free email address from Google, Yahoo, Hotmail etc., as your personalized email address where ever you are in the world. Search one of these links to set up your email address - www.google.com, www.yahoo.com, www.hotmail.com.

 

General

How do I get my bill?

You will not get a traditional paper bill, instead you will see your charges when you log in to your account and click on the "My Services" tab. You will be charged for all your services the same date every month. The date is determined by the date that your Unlimited Service was first activated - not when it was ordered.

How do I cancel my subscription?

Just call us at 928-635-1200 and we will cancel your service. We will make arrangements to come and uninstall the outdoor modem. Remember, any unreturned equipment will result in an un-returned equipment fee.

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Phone - 928-635-1200, Mon-Fri between 8 a.m. and 5 p.m.