How do I know if I am in Northern AZ Select
Net's coverage area?
Click on the green "Find out where!" button on the
home page then click on "Shop" for the service you wish to buy, put
in your address in the box on the next page and click the green
button below the address field.
If you are in the coverage area you will see the
Services page and the green "Buy" buttons shows you what services
are available for the address you entered.
If you are outside of the current coverage area you
will see a form that you can fill out and we will contact you when
we have expanded the network in your area.
You can also call us at 928-635-1200 and we will
check for you.
Can I expand my Fixed service to cover my
Yes you can! Just connect the Ethernet cable from the
AC Power Adaptor to a a Wi-Fi router and you will have a network
for as many users as you want. A Wi-Fi router can be purchased from
Northern AZ Select Net starting at $69 and are also available at
most computer store and many retailers (Wal-Mart, Target, Best Buy
What types of devices can I use on the
Northern AZ Select Net network?
With a Wi-Fi router connected to the outdoor modem via
the Ethernet cable, you can use any type of device with Wi-Fi
capabilities (computers, smart phones, iPhones, Android devices,
If you don't have a Wi-Fi router you can purchase one
from Northern AZ Select Net starting at $69. They are also
available at most computer stores and many retailers (Wal-Mart,
Target, Best Buy etc.).
How do I get my Northern AZ Select
Our professional installer will bring the outdoor
modem with him when he comes out to install it. The outdoor modem
will be attached to the outside of the house and the antenna cable
will be pulled inside and it creates an Ethernet connection that
your Wi-Fi modem/computer will be connected to.
Can I move my outdoor modem to a new
If the move is to another point on the same dwelling,
the answer is "yes". The modem has to remain pointed in the exact
same direction as it originally was without obstructions between it
and the horizon.
If you are moving to new address, please call us to
arrange assistance with the move and get you back online as soon as
Is your service affected by the
Weather has no affect on service
We go to a warmer climate during the winter.
Can I suspend my service?
Yes you can! We offer a vacation package that keeps
your account active for a low nominal charge for as long as you are
gone. Just call us at 928-635-1200 to arrange a vacation
package. There is no other service charge or hidden fees and you
can apply any existing prepaid active service to the vacation
service charge. During this time, your modem should be turned off.
You will be unable to use the Internet until you call us and
reactivate your service.
Does your service still work during a power
The Northern AZ Selevt Net network is built to the
same high standards as other commercial service providers such as
cellular and telephone networks. We have our own battery and
standby power sources to keep the network running.
We do not supply a backup power source for the outdoor
modem at your home. If you do have an Uninterruptible Power Supply
(UPS) for your computer system, be sure to have the SynKro power
adapter plugged into the UPS power as well. Then, your Internet
connection should be good to go as long as the UPS is active. Our
outdoor modem draws less than 30 watts. Your USB modem will work as
long as the computer itself.
Disclosure on Service Descriptions
All services (Unlimited Premium, Unlimited Premium
Plus and Unlimited Premium Magnum) are delivered via the Cambium
PMP family of proprietary technology products from Cambium
Networks. (Formerly known as Motorola Canopy.) The networks
we use are configured by the synKro cloud intelligence to have a
Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20
to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps
for the uplink for the Premium, Premium Plus and Premium Magnum,
respectively. When network loading increases, the
radio's built in congestion management technology attempts to
maintain the throughput for all active connections at the same
relative level and is independent of the type of data in use. The
impact on the connection's speed will be a decrease in both the
down and up directions and not necessarily in direct proportion to
the stated "up to" speeds.
The radio network operates with a nominal baseline
latency of less than 10 milliseconds (msec) for the radio link
itself ("the last mile network"). As the network is
loaded with uses, latency will increase as the radio attempts to
maintain its overall performance. The net effect is that latency
will increase for all subscribers by approximately like amounts, up
to several times the baseline latency.
The radio network we use operates in radio spectrum
shared by others. While we monitor performance and work to
minimize the impact of other users on the Internet experience of
our subscribers, interference may arise at any time and is
generally out of our control.
All the preceding information is accurate when the
radio network is behaving normally and radio conditions are
favorable. By radio conditions, we specifically mean that the
radio path between our network and the subscriber locations is
unobstructed and there is minimal noise present in the form of
interference. Obstructions in the path and noise will degrade
the radio performance. Such degregations may not impede the overall
subscriber experience as the radio will use various technical means
to mitigate such conditions until the point where the connection
begins to exhibit increasingly poor performance as the conditions
degrade past the point where the corrective techniques are unable
to compensate. When that happens, the effective speed
of the connection will rapidly decrease and the latency will
increase dramatically until the connection become unusable.
I can't connect to the network at
If you have an outdoor modem, try these
Make sure your device is powered on at the AC
Reset your indoor router device
Make sure that the cable coming from the modem
on the outside of your house is attached to the AC power adapter
inside the house/building.
Make sure that you have active service. It may
be as simple as updating your payment on file. If you have access
to another Internet connection, log in to your account on
www.NAZSelectNet.com and make a payment or call us at 928-635-1200
and we will help you solve the problem.
Change the position of your computer. Wireless
signals travels through the air and sometimes physical obstructions
can interfere with the signal. Near a window may be the best place
Follow the troubleshooting guide that was
provide at installation
If none of this fixes your problem - call us,
I can connect, but I just get a web page
saying that there is a problem with my account. What does that
Often, the problem is minor; Maybe your credit
card on file has expired. Either login to your account or update
payment information on file, or just call us at 928-635-1200 and we
can get your service going again in no time!
My service is slower than normal, what should
There are many factors that may impact your
connection speed, including type of browser or operating system,
overall network traffic, time of day, additional background
applications already running (e.g. streaming media, downloading
If you are experiencing consistently slower
connection speeds, make sure that all of your connection and
security software is up to date.
Run the standard maintenance programs for your
PC, including scanning for viruses, spyware and malware. To keep
your PC running at its best, we recommended that you perform this
maintenance every 30 days.